Archive for the 'Business Development' Category

Seth Godin and Kathy Sierra on Sucking all the juice out

Seth Godin in an unusually arch rant about an editor’s work on his manuscript:

Just got some work back from a new copyeditor hired by my publisher. She did a flawless job. She also wrecked my work. Totally wrecked it.

By sanding off every edge, removing every idiom, making each and every fact literally correct, she made it boring and dry and mechanical.

It reminds me of Kathy Sierra’s excellent post—one of her classics, I think—called “Keep the sharp edges!” Kathy’s post focuses mostly on how committees are incapable of producing the remarkable, because groupthink is naturally a process by which rough edges and sharp corners are sanded smooth. In product markets, she goes on to say, product become more and more alike through this process.

Seth is writing about a single person’s effect on his work, but he acknowledges it’s a matter of corporate (i.e. shared) responsibility.

I need to be really clear. She’s not at fault. She did exactly what she was supposed to do. The fault lies in the job description, not the job.

When I buy a book by Seth Godin, I want it to sound like Seth Godin, not like Seth strained through several layers of bleached muslin.

It’s a lesson that is hard-won in my own life. I’m a reasonably facile writer, but a long period of my life, my first 30 years in fact, was one great writer’s block. What broke me out of it was to learn that while knowing proper English is a very good thing, when one writes, propriety had better not be the goal, you need to go for effectiveness.

I can be more concrete. I used to fuss over poetry manuscripts, because I couldn’t find a way to say what I wanted to say in a way that was both stylistically powerful and grammatically perfect. The revelation for me was when I was listening for the zillionth time to “Fun Fun Fun” by the beach boys. And I suddenly realized that the first two lines are both abominable English and a work of rare genius.

Let me remind you.

Well she got her daddy’s car and she cruised to the hamburger stand now.

See she forgot all about the library like she told her old man now.

That second line is purt-near unparseable. It’s also perfect, absolutely perfect. A gem, a thing of beauty and a joy forever. It captures the late 50s in a drop of clearest amber.

A dear friend of mine in Berkeley recently pointed out that I’m the only person she’s heard use the word “bodacious” since 1982 or so. I think she might have meant it as a criticism. I can only smile. I don’t use the word often, but when I think about excising it from my vocabulary, the prospect strikes me much the same as if somebody at Coke pointed out they could use a tiny bit less syrup in the drink and nobody would notice. Brand dilution.

Dowsing for clients: Seth, B. L. Ochman, and my business card

Seth Godin has everything to do with why I spent almost 50 hours creating my latest business card.

In case you went and looked at that post but didn’t read B.L. Ochman’s comment, I’ll repeat it here:

…when I had my own PR firm, in another life, I used to do something very similar to your new card. But frankly, i think there are more simple ways to make the point.

B. L. misses something important: My card is not just a way for me to tell something, but, and just as importantly, to learn.

When somebody phones me on the basis of that card, I know they’re already, in a very important way, a qualified prospect. They’re somebody I’ll be able to work with.

That card puts me on probation before I ever even talk to the prospect. And if I’ve passed that probation, the prospect has as well. Lots of people will toss that card, seeing me as a weirdo. The ones who call will be see me as their kind of weirdo. And in working together, that will make all the difference.

I’m dowsing not for clients but for the kind of clients I want to work for. If I don’t find them, I’ll just keep writing what I want to write, record some podcasts and preach the gospel, and earn the right to do those things by digging ditches if that’s what it takes.

Posted in Business Development, Group Dynamics, Innovation, Life Itself, Persuasion and Influence, Self-care, Seth Godin, Social Organisms, Thoughtcraft, Writing on May 2nd, 2008permalink

B.L. Ochman’s challenge: how memorable is your business card. And my response.

dummies-01_512x384

B.L. Ochman has a nice post about a memorable business card. Prompts me to trot out the pre-release version of my newest card. It’s a whole newspaper, with four articles about me. They say long copy sells… I sure hope so.

The picture is from the lead article, about some business owners protesting my arrival in Sacramento County. The business card is in these 2 files (warning: they’re large, but you only need to download one of them to know what the card will look like):

If you print sides 1 and 2 on the 2 sides of a sheet of decent paper, using a good phot0-quality inkjet (I use the HP C6180), then cut along the cutlines on side 2, you have 2 identical copies of the business card. Fold a copy in 2, and the massive newspaper is down to the size of a standard business card.

If you want a hard copy, send me a buck and a SASE to

Max Hansen
11251 Coloma Rd.
Suite E.
Rancho Cordova, CA, 95670.

If you’d like the Word 2000 files, which will serve as a template for your own newspaper-style memorable business card, email me at

max (at) alum (dot) mit.edu and ask. The files will come back in a reply email.

If you want to discuss it, phone me: 510 541 7971.

Enjoy!

Update 8:19 pm: I meant fold a copy twice, not fold a copy in two. It takes 2 folds to tame this beast.

Posted in Business Development, Communications, Innovation, Life Itself, Writing on April 26th, 2008permalink

Web 2.0: This time, we have a nose for Kool-Aid

Talk about superb use of a symbol: Scoble was given a gift of a Webvan pen. He says Paul Lindner “handed me the pen to remind me to always look beyond the hype.”

Bravo.

I was deep into launching companies when the bubble burst in 2000. There were some voices then calling it a bubble, but not very many, and most of them outside the dotcom mainstream.

This time around it’s different. People who have played key roles in making Web 2.0 happen are sounding notes of caution. Like Scoble and Steve Rubel. It’s a healthy thing.

I’ve been a little acid toward those who first started throwing around the term Kool-Aid as applied to social media. But now, with the coupling of shaky business models and astronomical valuations, what’s being called Kool-Aid isn’t social media or its evangelism, but such truly scary stuff as the last bubble was made on.

But back to communications, which is what this blog is about (even if I sometimes forget). The Webvan pen is such a potent symbol I’m going to ask Scoble to get a really good still shot of it. Then we can all post it over our monitors and on our blogs. To remind us not only to look beyond today’s hype. But also as a reminder of what makes for a powerful message.

Posted in Blogs & Podcasts, Business Development, Business Innovation, Communications, Persuasion and Influence, Social Media on November 8th, 2007permalink

A mighty stimulating week so far

It’s been a great week so far. Tonight I’m going to try to catch up blogging it.

First, Monday morning, a very stimulating conversation over breakfast with Chris Pareja, founder of B2B Power Exchange. A great exchange of ideas about social media and different paradigms for business networking.

We both believe pretty strongly in face-to-face networking (it’s one of the hallmarks of B2B Power Exchange). But I’ve had a lot more of the experience of building true friendships online, so I believe in that more than Chris does. I also believe in taking real-world networks onto the web, an idea that I think was new to Chris.

I’ve been to one B2BPE event, a breakfast meeting in Oakland last month. It was great. Very well-planned, and although there was no way to influence who would be there, it turned out to be an interesting group. At least one guy there is likely to turn out to be a great complementary offering I can steer my clients to.

Tuesday was the highlight of my week: the geek dinner Hugh MacLeod set up in San Francisco. I could have written about it for two days after, it was so rich. Details coming next….

Posted in Business Development, Life Itself, Social Media on November 1st, 2007permalink

Politics Lobbies Business: Loni Hancock’s Green Passion

Looks like I’ve got the scoop: this is the first publication of this press release:
———————————————–
POLITICIAN LOBBIES BUSINESS ON BEHALF OF THE EARTH
How Loni Hancock’s Green Passion May Influence California Small Business Strategy

Richmond, California – October 1, 2007. California Assembly Member Loni Hancock’s choice for Small Business of the Year in Legislative District 14 has been invited to help the California Small Business Roundtable (SBR) formulate strategy. Excellent Packaging & Supply, a producer and distributor of earth-friendly food packaging, was selected by Assembly Member Hancock for its green credentials, and now has received the call from SBR on the basis of its dynamic, proactive management. Yet, if not for some coaxing by Hancock, none of it would have happened.

Excellent Packaging, represented by co-owners Steve Levine and Allen King, is one of five small companies invited by SBR to its yearly retreat, which will be held on October 7 and 8 in Half Moon Bay, on the San Francisco peninsula. The five firms were selected from the seventy-five small businesses honored by their local Assembly Members at this year’s annual Small Business Day in Sacramento.

The relationship between the company and the legislator started slowly. King, the firm’s president, recalls that when Hancock’s office first called and asked Excellent Packaging to be part of a Town Hall meeting on the environment in Berkeley, he declined. But Hancock wouldn’t accept that answer, and the invitation was repeated. Here’s how Hancock explains why she pressed the issue: “With over 40% growth in the past two years, and no signs of slowing down, EPS has demonstrated that it is possible to be a successful small business while at the same time doing its part to contribute to the sustainability of the planet.”

The environment is no new concern on Hancock’s part. Her web site proudly announces that hers was the first Assembly District Office in California to be certified as a green business. She chairs the Assembly Committee on Natural Resources, and does all she can to be a green influence well beyond the legislative sphere. For example, she actively collaborates with the Green Chamber of Commerce to educate businesses in how to become green-certified. “So our asking Excellent Packaging a second time was consistent with everything Assemblywoman Hancock does,” said an aide in Hancock’s office.

“When she asked us again,” says King, “I realized she was right.” At first, he explains, he’d thought that EPS had little to contribute. “But then it hit me that since we care about making a real difference, we have a duty to raise our profile a little, and let others see how a green business can succeed.” EPS participated in the Berkeley event, which Hancock considered a success. She went on to name Excellent Packaging the Small Business of the Year for her district.

When King received the award at Small Business Day in May, his brief acceptance message made a strong impression on leaders of the Small Business Roundtable. “We are looking for talented new blood,” says Betty Jo Toccoli, Chair of the Roundtable, “and Allen impressed several of us as a dynamic, proactive thinker.” From that impression came the invitation the Roundtable extended to King and Levine.

The Small Business Roundtable was created to develop strategy for the advocacy program of the California Small Business Association, which represents over 203,000 small business owners statewide. The company has a voice as far away as Washington, through its delegates to the White House Conference on Small Business, as well as, of course, a strong presence in Sacramento. So if, through the presence of King and Levine at the SBR retreat, the Small Business Association’s lobbying has a bit more green to it next year than in the past, Loni Hancock will know that the influence began in her office and is simply coming full circle.

Posted in Business Development, Innovation, Persuasion and Influence, Politics on October 2nd, 2007permalink

Godin: When “Don’t Worry Be Crappy” Doesn’t Cut It

I love this latest salvo in Seth’s neverending campaign against mediocrity. Seth might be ignoring the lawsuit, by the author, that might ensue on a publisher’s issuing a book with a blank cover. But his idea is spot on…

…in certain situations.

But hey, what about “Don’t Worry, Be Crappy”? (It was a chapter title in Guy Kawasaki’s Rules for Revolutionaries.) If crappy is okay, isn’t mediocre even more okay?

No, it’s not.

Rule number 1 about rules is that you have to know when they apply. “Don’t worry be crappy” applies when the following are true:

  • A product is upgradeable, i.e. the crappiness can be worked out in new releases for which users won’t have to wait too long.
  • The product has functionality whose value outweighs whatever crappiness exists in the initial execution.
  • The crappiness is not such that it will insult the user outright.
  • (optional but very helpful) The product has such hooks that the user will love it even if it’s ugly, or will be compelled to keep using it (like Microsoft Office) even if they can’t love it.

In the case of a book, yes, there can be subsequent editions, but there’s a danger in making the cover of a second edition radically different from that of the first. A book may or may not have functionality of the kind that will override a mediocre cover—it depends on the book. It’s hard to insult a book reader through mediocrity. Mediocrity is seldom outlandish enough to truly insult anyone. Usually a cover bad enough to be insulting is one that somebody in the publishing process thought was a work of genius. (Here’s one of my favorite examples. Just here, in case you wondered, is the distinction between crappy and mediocre. This is far too ghastly to be mediocre—somebody had to have thought it was art.) And finally, books seldom have hooks of the kind software has.

All in all, then, a book is not a good candidate for “Don’t Worry, Be Crappy.” This also means a book is not a good candidate for sending out with a blank cover.

Still, I’m with Seth on the general concept. If management insists and consistently acts upon the conviction that mediocrity is failure, and refuses to let it go out the door dressed as something else, mediocrity will vanish.

Posted in Business Development, Innovation on April 5th, 2007permalink

I’ve been Twittered.

Dave Winer on the future of Twitter:

I’m very reluctant to dismiss Twitter as a passing fad, aware that many people said that about blogging, and I was sure they were wrong, and they were.

I’ve been trying to avoid Twitter for some time now. Blogging eats time, and one of the ways I cope is that I studiously avoid testing every new social media tool that I learn about in the b-sphere.

But something happened yesterday that tells me I’m going to have to learn about Twitter. What happened?

I checked my stats and found I’d gotten almost as many referrals from Twitter as from Seth Godin’s blog.

I didn’t even know Twitter could link. That’s how careful I am to preserve my ignorance and husband my time.

I suspect it happened because of Scoble. Here’s Winer again:

…if I were a Scoble fanboy, I would love that he posts every event in his busy life to his Twitter channel.

Last week I left a trackback on Scobleizer, and I think Robert might have Twittered it, for whatever reason. At least I know that two of the referrers were

http://twitter.com/Scobleizer (etc).

If Robert was the originator, he certainly has some fanboys (and girls) out there, because I got referred by 8 Twitter URLs for a total of 55 requests. For my newish, scantily-read blog, this is a flood.

Since I need to know how readers get to my blog, I’m going to have to check out Twitter. At the prospect of which I sigh, even though the reason (increased traffic on my blog) makes me smile big-time.

Posted in Business Development, Communications, Life Itself, Social Media, Social Media Tools on March 14th, 2007permalink

Links for “Unfashionably Late,” My Reply To Dee Rambeau

When I found my post about Dee Rambeau’s “farewell to blogging” growing past 10,000 words, I decided to make a little e-book instead of posting it. I also decided not to put links in the pdf file, because readers would have driven themselves crazy following links; they’d never get my own essay finished.

The links that would have gone in the essay if I’d let them, are here:

Creative Commons licensing.

Dee Rambeau’s farewell post on his own blog.

Amanda Chapel’s post about the burst bubble of business blogging.

Wikipedia article on “irrational exuberance.”

The folks Amanda calls “rabid” in her “bubble” post:

MLMs: Multi-Level Marketing.

Wordpress, fine blog tool. I’ve stuck with it through two blogging careers.

Build a Better Podcast, my short-lived podcast about podcasting.

The quintessential A-listers I use as examples:

Darren Rouse’s post on 15 requisites for the professional blogger. The post, by Daniel at Daily Blog Tips, which Darren takes off on.

My own post on editors, which won me my 2005 scoble.

Scoble’s post linking to mine.
Financial Times. It shows up on my driveway daily. I read it most days. It’s excellent.

Wikipedia entry on Speakers’ Corner, Hyde Park, London.

Wonkette. Not, oh please, to be confused with Strumpette, whom I also mention in my essay, and whose link is above.

MIT Sloan School of Management.

The allegedly sleazy ADM.
The HP Way.
George Orwell Resources.

Lists of tools:

Social Bookmarking:

Wikipedia’s list of social software.

More social sites: squidoo and AmIHot.

Grant McCracken’s first post on “Cloudiness.” He’s done more since then.

Paul Graham’s essay “Is It Worth Being Wise?”

Hobson and Holtz, their fine podcast, “For Immediate Release“.

Kathy Sierra passes on a video of a newborn horse. I also used a photo from her post. Glorious!

Dee’s Post at Marcom Blog explaining his no longer blogging.

Radio Userland, the first blogging tool I ever loved.

Robert French at Auburn University. His students’ blog there: Marcom Blog.

Scripting News. I started reading Davenet in 1998, and I still enjoy reading Dave when he takes the time to write anything longer than 20 words.

Scobleizer. Robert Scoble’s blog, the basis of my new economic unit, the scoble. A scoble is the average value of one link to your blog from Scobleizer.

Skype. Rocks and isn’t a time sink, like the next two.

MySpace. Sorry, but I always navigate very briskly away from sites that play sounds at me unbidden.

Second Life. You have got to be kidding. God has given me maybe 85 years, if I take after my mom’s side. I have already stuffed 4 or 5 careers into that, and I want to get in about 3 more. So I have time to go build a house of bits in a world of pixels, and hang out with people who have that little to do? Nononononononononono! No!

Lee Hopkins. A good man fallen among Second Life, but still okay.

Google Alerts. They rock. Google is probably the company that will be smart enough to implement what I suggest in this essay.

Photo Credits: (partial here, complete in the book)

StockXchng Stock Photography web site, from which I took many pictures for the essay. Below I list the web sites of individual photographers whose work I used and who have their own sites. In the e-book, I list the StockXchng pages of the others who upload their photos there.

Teacup photo: Matthew Bowden. Gillingham, Kent, UK.

Dead Parrot Photo, from Wikipedia’s entry on “Dead Parrot Sketch.”

“Price Tag” photo: Hilary Quinn. Cork, Munster, Eire.

“Arborial Marsupial Road Sign”: Laurent Cottier. Lausanne, Switzerland.

World Socialist Movement web site.

“Diva and Filly” photo: Kathy Sierra, link given above.

Telescope photo: Martti Vire, Rauma, Finland

Posted in Business Development, Communications, Education, Ethics, Social Media, Social Media Tools on February 28th, 2007permalink

Blogging A Waste of Time? An Economic Perspective.

Yikes! It’s been a whole week since I found Kami’s post about Dee Rambeau’s posts about why he was quitting blogging. I read Kami, read some comments, followed some links, and started posting.

7,000 words later, I saw I was writing something I could never permit to be a post on my blog. It has become an e-book, the link to which is at the bottom of this post.

Here’s what happened. Dee Rambeau posted to his blog that he was done blogging. Says it’s a waste of time. Says the blogosphere is getting noisier, the quality of content going down.

There’s been a bit of reaction and some overreaction to Dee’s posts, both the one I just cited and the one he left on Marcom Blog, the blog of those communications students at Auburn.

What I didn’t hear is anybody really talking about the time economics of blogging. I hear this and that about the ROI, or lack of same, for corporations that blog. But the simple, personal economics of time spent blogging, I’ve heard nobody discussing that.

So I thought about it myself. I realized that entering the blogosphere is a little like entering Second Life. You trade in some real world currency for the coin of the realm you’re entering. In the blogosphere, that coin is the link, but links aren’t identical in value.

So I’ve invented a unit of link value, which I call the scoble, and I set out to work with it.

I adduce some theoretical reasons why the economics of blogging might well be deteriorating. Dee Rambeau might be the canary in the coal mine (although in the essay, I didn’t mention a canary. I did use M. Python’s dead parrot.)

The mini-book I wrote is rather light-hearted—I don’t want to give anyone the impression that I’ve got blogging all scienced out. I made some feeble efforts at humor because the picture I painted was in some ways kinda dismal. (I was, after all, dabbling at the Dismal Science.)

All is not gloom, however. In the end I make some concrete suggestions for improving blogging’s future. Now that I’ve written it, I realize what I thought was a major software product design is in fact just a tweak to what Technorati and Google already have. Google could implement what I suggest in a weekend. I hope they do!

Final note. The e-book is link-free. The links that would have been in it if it had remained a blog post will all be in my next post.

Here’s the book: Unfashionably Late: Why Every Book About Blogging Written Before 2009 Is Already Obsolete (Except for this one, I give this one three weeks.) Enjoy.

Posted in Business Development, Communications, Education, Social Media, Social Media Tools on February 28th, 2007permalink

Irrational Decisions About Investment in Ideas.

In moving ideas towards realization, people are even more likely to fall prey to the sunk cost fallacy than they are in economics. Bob Sutton’s post on “Why Specialists are Grumpy and Generalists are Happy” suggests two things:

  1. people who are deeply invested in a single idea are likely to be touchy when the idea is attacked, and
  2. this may, by extension, explain why generalists are happier than specialists.

This certainly rings true to my experience. Leaving aside specialists and generalists (about which I commented on Sutton’s blog), I think it applies to innovation processes in organizations as well. A company that has a regular and monitored innovation process is likely to have a healthy attitude toward ideas. It knows how to let a thousand flowers bloom and how to let nine-hundred-ninety-one of them die. Pathological emotional attachment to a single idea is unlikely in a true idea factory.

But when a company unused to innovating finds itself in need of a new idea, say because growth is stalled or a market is disappearing, it may only know how to work with one idea at a time. It can then invest far too much in that one idea, and ride it all the way to disaster.

I saw this at work in one of the consultancies I worked for in the 90s. We decided we needed a “signature analytical model” as part of our thrust into new practice areas. In two tormented brainstorming sessions, I was the only person who had come up with a viable idea, and I’d had only one, which I’ll call The Widget-Gadget Matrix. It wasn’t an earthshaking idea, but it might have worked. But only one day after the second session, I was shocked to hear one of the consultants say “We’re locked into the Widget-Gadget Matrix.”

Of course I was pleased that my idea had been accepted. But I was also dismayed that the company saw any need to lock itself into the idea. Maybe in a year or two, after we had published our book on Industry Analysis Using the W-G Matrix, we might have been locked in, in the sense that to recant or demote the idea might make us look silly. But before the idea had even appeared in a single article? We weren’t locked in nor should we have been.

I’d only been at the firm a short time, and I was pretty sure that with a bit more experience I’d come up with better ideas than the WGM, and probably several ideas, not just one. This was why I was personally so un-locked-in to my own idea. Not just because I wanted to leave room for better idea, but simply because I was confident there were more where that one had come from. I didn’t feel I’d invested much in it. The rest of the firm, though, was exhausted by the brainstorming sessions and felt that it had shot its creative wad. All its eggs were in that one basket.

Make no mistake, I liked my idea. Ten years later it still looks to me like an idea that could become a successful brand for a consultancy. But even if I had felt strongly attached to it, I would have felt a caution against the attachment, because to be locked into it would have been just the recipe for shutting off the flow of new ideas.

Posted in Business Development, Communications, Consulting, Group Dynamics, Innovation on February 22nd, 2007permalink