Archive for the 'Communications' Category

Seth Godin and Kathy Sierra on Sucking all the juice out

Seth Godin in an unusually arch rant about an editor’s work on his manuscript:

Just got some work back from a new copyeditor hired by my publisher. She did a flawless job. She also wrecked my work. Totally wrecked it.

By sanding off every edge, removing every idiom, making each and every fact literally correct, she made it boring and dry and mechanical.

It reminds me of Kathy Sierra’s excellent post—one of her classics, I think—called “Keep the sharp edges!” Kathy’s post focuses mostly on how committees are incapable of producing the remarkable, because groupthink is naturally a process by which rough edges and sharp corners are sanded smooth. In product markets, she goes on to say, product become more and more alike through this process.

Seth is writing about a single person’s effect on his work, but he acknowledges it’s a matter of corporate (i.e. shared) responsibility.

I need to be really clear. She’s not at fault. She did exactly what she was supposed to do. The fault lies in the job description, not the job.

When I buy a book by Seth Godin, I want it to sound like Seth Godin, not like Seth strained through several layers of bleached muslin.

It’s a lesson that is hard-won in my own life. I’m a reasonably facile writer, but a long period of my life, my first 30 years in fact, was one great writer’s block. What broke me out of it was to learn that while knowing proper English is a very good thing, when one writes, propriety had better not be the goal, you need to go for effectiveness.

I can be more concrete. I used to fuss over poetry manuscripts, because I couldn’t find a way to say what I wanted to say in a way that was both stylistically powerful and grammatically perfect. The revelation for me was when I was listening for the zillionth time to “Fun Fun Fun” by the beach boys. And I suddenly realized that the first two lines are both abominable English and a work of rare genius.

Let me remind you.

Well she got her daddy’s car and she cruised to the hamburger stand now.

See she forgot all about the library like she told her old man now.

That second line is purt-near unparseable. It’s also perfect, absolutely perfect. A gem, a thing of beauty and a joy forever. It captures the late 50s in a drop of clearest amber.

A dear friend of mine in Berkeley recently pointed out that I’m the only person she’s heard use the word “bodacious” since 1982 or so. I think she might have meant it as a criticism. I can only smile. I don’t use the word often, but when I think about excising it from my vocabulary, the prospect strikes me much the same as if somebody at Coke pointed out they could use a tiny bit less syrup in the drink and nobody would notice. Brand dilution.

Dowsing for clients: Seth, B. L. Ochman, and my business card

Seth Godin has everything to do with why I spent almost 50 hours creating my latest business card.

In case you went and looked at that post but didn’t read B.L. Ochman’s comment, I’ll repeat it here:

…when I had my own PR firm, in another life, I used to do something very similar to your new card. But frankly, i think there are more simple ways to make the point.

B. L. misses something important: My card is not just a way for me to tell something, but, and just as importantly, to learn.

When somebody phones me on the basis of that card, I know they’re already, in a very important way, a qualified prospect. They’re somebody I’ll be able to work with.

That card puts me on probation before I ever even talk to the prospect. And if I’ve passed that probation, the prospect has as well. Lots of people will toss that card, seeing me as a weirdo. The ones who call will be see me as their kind of weirdo. And in working together, that will make all the difference.

I’m dowsing not for clients but for the kind of clients I want to work for. If I don’t find them, I’ll just keep writing what I want to write, record some podcasts and preach the gospel, and earn the right to do those things by digging ditches if that’s what it takes.

Posted in Business Development, Group Dynamics, Innovation, Life Itself, Persuasion and Influence, Self-care, Seth Godin, Social Organisms, Thoughtcraft, Writing on May 2nd, 2008permalink

Andrew Cline’s Rhetorica: Of Visual Enthymemes and Rhetorical Intentions

bush_mission_accomplished_250x200 A fine, quick lesson in persuasion from Andrew Cline at Rhetorica. Worth checking out even if only to learn the spiffy word “enthymeme.” Say it over and over. What a great word!

Posted in Communications, Memetics, Persuasion and Influence, Thoughtcraft on May 1st, 2008permalink

The Two-Word Pitch solves a social media problem

A bit more about Rodrigo Sepulveda’s little problem with Facebook:

Last week, through PRobecast, I learned about the 2-word pitch. Very simply, it’s a pitch consisting of “‘Google’ + [one other word]“. Of course, you can only use it if you ensure that the second word is a search term which, when entered into Google, will bring up your site.

It may be a solution for over-zealous scanning algorithms on over-yenta social media sites that don’t want you ever to send one of their users out to another domain. Rodrigo is probably right that Facebook, like YouTube, scans messages and disallows URLs (although YouTube practices prior restraint–it scans as soon as you hit the “post” button, and disallows the comment if it contains a URL).

The solution, of course, is not to use the URL, but to tell your friends what to Google. And of course, it doesn’t have to be a single word. If your site contains a unique combination of terms (remember GoogleWhacking?), Google will bring folks to your site. And YT and FB will probably let you do it without whinging.

Posted in Communications, Life Itself, Social Media, Social Media Tools on April 28th, 2008permalink

Rodrigo A. Sepúlveda Schulz: no longer welcome on Facebook

Scoble says Facebook still sucks. His evidence: The eviction of Rodrigo A. Sepúlveda from the social site’s hallowed halls.

Herewith a continuation of what will surely be a series about how and why technology doesn’t work. Why so SO SO much of technology doesn’t work.

Soon, I hope, I’ll start writing about why everything’s busted. For this post, though, in addition to the above links, I’ll only note that after Lee Hopkins asked his readers how to manage personal information, and the comments ran 3 to 0 in favor of low-tech, he has gone with the new flow and shopped for the proper configuration of pen and paper. 

Posted in Communications, Innovation, Social Media, Social Media Tools on April 28th, 2008permalink

B.L. Ochman’s challenge: how memorable is your business card. And my response.

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B.L. Ochman has a nice post about a memorable business card. Prompts me to trot out the pre-release version of my newest card. It’s a whole newspaper, with four articles about me. They say long copy sells… I sure hope so.

The picture is from the lead article, about some business owners protesting my arrival in Sacramento County. The business card is in these 2 files (warning: they’re large, but you only need to download one of them to know what the card will look like):

If you print sides 1 and 2 on the 2 sides of a sheet of decent paper, using a good phot0-quality inkjet (I use the HP C6180), then cut along the cutlines on side 2, you have 2 identical copies of the business card. Fold a copy in 2, and the massive newspaper is down to the size of a standard business card.

If you want a hard copy, send me a buck and a SASE to

Max Hansen
11251 Coloma Rd.
Suite E.
Rancho Cordova, CA, 95670.

If you’d like the Word 2000 files, which will serve as a template for your own newspaper-style memorable business card, email me at

max (at) alum (dot) mit.edu and ask. The files will come back in a reply email.

If you want to discuss it, phone me: 510 541 7971.

Enjoy!

Update 8:19 pm: I meant fold a copy twice, not fold a copy in two. It takes 2 folds to tame this beast.

Posted in Business Development, Communications, Innovation, Life Itself, Writing on April 26th, 2008permalink

Happy Birthday! Rhetorica blog is Six Years Old.

I still mean to write, one of these days, about why I love Andrew Cline’s Rhetorica blog. Meantime, I’ll just use the blog’s sixth birthday as another excuse to recommend it.

Posted in Blogs & Podcasts, Communications on April 24th, 2008permalink

Damn Interesting » The Extraordinary Astrologer Isaac Bickerstaff

By way of Execupundit, I discovered the Damn Interesting blog today. The article about the Nazi spies (follow my link to find Execupundit’s link) is interesting indeed.

But just now I’d like to mention that Damn Interesting did a piece earlier this month on The Extraordinary Astrologer Isaac Bickerstaff. I love the story, and I covered it on my 2nd episode of Build a Better Podcast, the short-lived experimental podcast I did in 2005.

In that episode, I also mentioned the somewhat mysterious relationship between Jonathan Swift and his great and good friend Stella. And I did a reading of Swift’s exquisitely ridiculous love poem “On Stella’s Birthday,” which might leave one wondering why, if Stella was capable of shooting a man to death (which she did), she didn’t choose Swift himself for her bullet.

Check out the podcast here

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Posted in Blogs & Podcasts, Communications, Life Itself on April 24th, 2008permalink

Do it because it’s hard: Google fixes algorithms, news media don’t, bloggers must.

page_turn-260x260I’ve had prospective clients tell me they find it refreshing that I don’t gloss over any of the difficulties of blogging. The challenges are real, and I always point them out.

But I generally put things in a positive light. The way I see it, some of the hardest things about blogging are also the very best reasons to do it.

Prime among these is the openness it engenders. Simply put, to succeed at blogging, one must establish oneself as trustworthy. Notice I didn’t say “gain trust.” One must really be worthy of it.

My friend Robert Levering has made a career out of teaching one simple fact: The greatest single determinant of workplace quality is trust. And if corporate blogging can teach a firm or its manager a thing or two about trust, the entire organize benefits.

So I encourage companies to think of blogging as a tool, and not just a tool for marketing, for PR, or for ego-gratification. But as a tool for teaching one of the great corporate disciplines: authenticity.

I’ve been wanting to write the above paragraphs for months. I was spurred to do it by two posts on other blogs today which, I believe, form a pair.

1. Matt Cutts points to a Q&A with Udi Manbur, and quotes exactly the part of the article that also grabs me:

At Google we do not manually change results. For example, if we find for a particular query that result No. 4 should be result No. 1, we do not have the capability to manually change it. We made that decision not to put that capability in the algorithm—we have to go and actually change the algorithm. That is, we have to find what weakness in the algorithm caused that result and find a general solution to that, evaluate whether a general solution really works and if it’s better, and then launch a general solution. That makes the process slower, but it puts a lot more discipline on us and makes it more unbiased.

2. And Andrew Cline suggests that news organizations start calling each other out on published inaccuracies.

I’m sure you see the common theme. What Google does, and what newspapers generally don’t do, is set themselves a hard row to hoe. A row that, if you dare to hoe it, will have the long-term result that you’ll do more things better.

I believe the practice of blogging is a lot like both of these examples. Doing it will compel you to develop methods, not for giving good search results, but for designing micro-messages on the fly. And it will also invite the scrutiny of others, including one’s rivals, which will teach you habits of honesty and diligence.

Both disciplines–crafting messages well and cultivating those messages in the soil of authenticity, are important for any company. And the key fact of social media is that, for every organization, sooner or later, these skills will be not simply what differentiates the best, but matters of outright survival. Because the key fact of social media is that scrutiny is coming. Organizations of all kinds will need to learn to deal with it.

So why blog when it’s so hard? Because sooner is much better than later.

Posted in Blogs & Podcasts, Ethics, Group Dynamics, Organizational Leadership, Social Media, Social Media Tools, Social Organisms on April 17th, 2008permalink

New foodish Blog in Sacramento

turkey_pair I started a new blog yesterday. Or maybe it was the day before; blogging does that to my sense of time.

I’ve decided to convince restaurateurs in greater Sacramento how easy and valuable it is to blog. I’ve started a pretty bare-bones site, Eats4Sacramento, which I intend to invite others to participate in. We’ll see how it goes…

Posted in Blogs & Podcasts, Communications, Social Media, Social Media Tools on April 17th, 2008permalink

gapingvoid’s Hugh MacLeod says goodbye to Twitter…

because his time would be better spent writing books.

Somebody, wish I could remember who, once said something to the effect that

Writing is a faucet in the attic. Talking is a fire hydrant on the street. Open the latter and the former goes dry.

Sounds like Hugh’s discovered Twitter is a lot like talking.

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Posted in Blogs & Podcasts, Communications, Writing on April 10th, 2008permalink