Archive for the 'Innovation' Category

Seth Godin and Kathy Sierra on Sucking all the juice out

Seth Godin in an unusually arch rant about an editor’s work on his manuscript:

Just got some work back from a new copyeditor hired by my publisher. She did a flawless job. She also wrecked my work. Totally wrecked it.

By sanding off every edge, removing every idiom, making each and every fact literally correct, she made it boring and dry and mechanical.

It reminds me of Kathy Sierra’s excellent post—one of her classics, I think—called “Keep the sharp edges!” Kathy’s post focuses mostly on how committees are incapable of producing the remarkable, because groupthink is naturally a process by which rough edges and sharp corners are sanded smooth. In product markets, she goes on to say, product become more and more alike through this process.

Seth is writing about a single person’s effect on his work, but he acknowledges it’s a matter of corporate (i.e. shared) responsibility.

I need to be really clear. She’s not at fault. She did exactly what she was supposed to do. The fault lies in the job description, not the job.

When I buy a book by Seth Godin, I want it to sound like Seth Godin, not like Seth strained through several layers of bleached muslin.

It’s a lesson that is hard-won in my own life. I’m a reasonably facile writer, but a long period of my life, my first 30 years in fact, was one great writer’s block. What broke me out of it was to learn that while knowing proper English is a very good thing, when one writes, propriety had better not be the goal, you need to go for effectiveness.

I can be more concrete. I used to fuss over poetry manuscripts, because I couldn’t find a way to say what I wanted to say in a way that was both stylistically powerful and grammatically perfect. The revelation for me was when I was listening for the zillionth time to “Fun Fun Fun” by the beach boys. And I suddenly realized that the first two lines are both abominable English and a work of rare genius.

Let me remind you.

Well she got her daddy’s car and she cruised to the hamburger stand now.

See she forgot all about the library like she told her old man now.

That second line is purt-near unparseable. It’s also perfect, absolutely perfect. A gem, a thing of beauty and a joy forever. It captures the late 50s in a drop of clearest amber.

A dear friend of mine in Berkeley recently pointed out that I’m the only person she’s heard use the word “bodacious” since 1982 or so. I think she might have meant it as a criticism. I can only smile. I don’t use the word often, but when I think about excising it from my vocabulary, the prospect strikes me much the same as if somebody at Coke pointed out they could use a tiny bit less syrup in the drink and nobody would notice. Brand dilution.

Dowsing for clients: Seth, B. L. Ochman, and my business card

Seth Godin has everything to do with why I spent almost 50 hours creating my latest business card.

In case you went and looked at that post but didn’t read B.L. Ochman’s comment, I’ll repeat it here:

…when I had my own PR firm, in another life, I used to do something very similar to your new card. But frankly, i think there are more simple ways to make the point.

B. L. misses something important: My card is not just a way for me to tell something, but, and just as importantly, to learn.

When somebody phones me on the basis of that card, I know they’re already, in a very important way, a qualified prospect. They’re somebody I’ll be able to work with.

That card puts me on probation before I ever even talk to the prospect. And if I’ve passed that probation, the prospect has as well. Lots of people will toss that card, seeing me as a weirdo. The ones who call will be see me as their kind of weirdo. And in working together, that will make all the difference.

I’m dowsing not for clients but for the kind of clients I want to work for. If I don’t find them, I’ll just keep writing what I want to write, record some podcasts and preach the gospel, and earn the right to do those things by digging ditches if that’s what it takes.

Posted in Business Development, Group Dynamics, Innovation, Life Itself, Persuasion and Influence, Self-care, Seth Godin, Social Organisms, Thoughtcraft, Writing on May 2nd, 2008permalink

Chris Carfi (Cerado) On CNN

carfi

Chris Carfi would have gotten a write-up here on The Alpha Mind in December except that my blog was so badly beaten up by hackers it took me well into the new year to get it cleaned up.

If I’d written about Chris, it would have been because he was in a tie for Best Conversationalist at a geek dinner in San Francisco. (No mean distinction, considering the tie was with Shel Israel.)

But the man doesn’t need me to help make him a star… cuz Chris Carfi was featured in some footage on CNN yesterday.

Congrats, Chris. Alas, the clip says nothing about Cerado and what it does. But hey, any publicity is good publicity, right?

And yet… and yet…

if you had just acted psychotic, you could have gotten a million views on YouTube, where that seems to be what passes for funny.

Posted in Business Innovation, Innovation, Life Itself, Self-care, Social Media on April 30th, 2008permalink

Rodrigo A. Sepúlveda Schulz: no longer welcome on Facebook

Scoble says Facebook still sucks. His evidence: The eviction of Rodrigo A. Sepúlveda from the social site’s hallowed halls.

Herewith a continuation of what will surely be a series about how and why technology doesn’t work. Why so SO SO much of technology doesn’t work.

Soon, I hope, I’ll start writing about why everything’s busted. For this post, though, in addition to the above links, I’ll only note that after Lee Hopkins asked his readers how to manage personal information, and the comments ran 3 to 0 in favor of low-tech, he has gone with the new flow and shopped for the proper configuration of pen and paper. 

Posted in Communications, Innovation, Social Media, Social Media Tools on April 28th, 2008permalink

B.L. Ochman’s challenge: how memorable is your business card. And my response.

dummies-01_512x384

B.L. Ochman has a nice post about a memorable business card. Prompts me to trot out the pre-release version of my newest card. It’s a whole newspaper, with four articles about me. They say long copy sells… I sure hope so.

The picture is from the lead article, about some business owners protesting my arrival in Sacramento County. The business card is in these 2 files (warning: they’re large, but you only need to download one of them to know what the card will look like):

If you print sides 1 and 2 on the 2 sides of a sheet of decent paper, using a good phot0-quality inkjet (I use the HP C6180), then cut along the cutlines on side 2, you have 2 identical copies of the business card. Fold a copy in 2, and the massive newspaper is down to the size of a standard business card.

If you want a hard copy, send me a buck and a SASE to

Max Hansen
11251 Coloma Rd.
Suite E.
Rancho Cordova, CA, 95670.

If you’d like the Word 2000 files, which will serve as a template for your own newspaper-style memorable business card, email me at

max (at) alum (dot) mit.edu and ask. The files will come back in a reply email.

If you want to discuss it, phone me: 510 541 7971.

Enjoy!

Update 8:19 pm: I meant fold a copy twice, not fold a copy in two. It takes 2 folds to tame this beast.

Posted in Business Development, Communications, Innovation, Life Itself, Writing on April 26th, 2008permalink

Lee Hopkins seems nearly as frustrated with non-functioning technology as I

Just after posting my last post, about how thoroughly up-to-here I’ve had it with stuff that doesn’t work, Google Reader brought me Lee’s feed, with this post.

Lee, my friend, it happens that I do have some advice:

Admit that Mrs. BetterComms is right. For technology that really works, is really mobile, is really supported, you’ll need to pay enterprise prices. I’m afraid that’s just all there is to it.

Full disclosure: I gave up on all of it while I was still on a paltry pastor’s salary, and I suppose I could now pay a bit more and might get some cocktail of ingredients that works. But, for now, here’s what I’ve settled on:

I keep my contacts (a quite large number) in a very old version of ACT!

I keep my calendar and my to-do lists on my Palm, using Palm’s basic, native applications. I don’t use Palm’s to-do list app, because I need too many different lists (they’re context-specific, a la David Allen). So they’re simply in Palm Memos.

I write notes on whatever I find, and I clear all the notes out of my wallet fairly often so they’ll get into the software.

I have to keep using:

  • a linux laptop (for video editing)…
  • a Vista laptop (which is my basic business machine now)…
  • a Win XP laptop (because elements of my podcast rig won’t work with Vista)…
  • and a Palm Z22 because I don’t need anything fancier in a PDA, and even if I bought something snazzy I know full well I’d never get its apps to work across the other platforms.

And I will absolutely not attempt to get my do-lists, contacts, and calendar all working across all these machines until I have at least US$4K and a full week to throw at the problem. And I won’t put my data online until I find Internet service that’s truly ubiquitous and fully trustworthy (I believe this is a long way off.)

I’ll be curious to see how others advise you. For now I’m happy with a non-integrated, somewhat low-tech solution.

BTW, Lee, I think you meant U3, not E3.

P.S. New additions to my list of stuff that doesn’t work:

  • Enidicia electronic postage (U.S. only) doesn’t work with Vista.
  • Twitter
  • Jaiku (gave up on that piece of trash a month ago, should have been 5 months)
  • URLtea, which went down for days last week, after I’ve sent out a lot of URLS using the service. None of those URLs worked, of course, because the whole URLtea server was MIA.
Posted in Business Innovation, Friends, Innovation, Life Itself, Persuasion and Influence, Self-care on April 24th, 2008permalink

Blogger Sucks, but then, so does almost everything.

A couple of hours ago I tweeted thus:

Tempted to start blogging every piece of hard/software that doesn’t work. Could be a full-time job. Why do we put up w. so much rubbish?

Well, I’ve decided to go ahead and start doing it.

In no order whatsoever, here are just a very few of the broken, incomplete, badly designed, badly supported, just-plain-sucky things I’ve had to deal with in the past couple of weeks:

  1. Blogger. I don’t think Google has made a single improvement to this mess since they bought it. It’s a rudimentary, feature-deficient, ugly, lousy blog platform.Today I blogged a post by a Blogger blogger (oy, that clause is a mess), and of course I couldn’t send a trackback, because Blogger doesn’t believe in trackbacks. But they’ve got this possibly-spiffy feature called “create a link,” which I hoped would be a simple interface for manually creating a trackback. Such a feature would have been a baby step out of the dark ages. But no, it’s a process by which, despite my already owning too many blogs, Blogger tries to compel me to create one using Blogger, so I can write a single post that links to the post I want to track back to. After I’ve already written my post that links.Later, of course, I learned that my link will show up automatically, after Google Blog Search finds it. But I learn this after I waste a good deal of time trying to understand a feature that should have been, but wasn’t, designed to follow existing standardsI remember an old joke:

    Q: How many Microsoft engineers does it take to change a light build? A: None. Bill has declared darkness a standard.

    Maybe it’s time to dust that one off and make a couple of substitutions on the names?

  2. Windows Live Writer, about which I said something quite positive just a few days back. Here’s a post I put on one of my other blogs yesterday:3-word-ministry_in_CA

    And here’s what Windows Live Writer wanted me to deal with to get that post written:

    3-word-ministry_in_wlw

    ‘Nuff said, I think.

More non-functioning junk coming in next few posts, including but not limited to:

  • my Giant bicycle: four months after purchase, it’s at death’s door, but trying to kill me first…
  • BlogTalkRadio: lots of time wasted with support people who provide absolutely no support…
  • a GE can opener that sprays the whole kitchen with can juice.
  • OpenOffice Writer: doesn’t permit Windows Vista to index contents of document files…
  • Skype, whose SkypeOut service is absolutely unsuitable for business use…
  • the city of Berkeley, which I love but is the most incompetently managed municipality I’ve ever seen (and I’ve seen way too many municipalities)

And we might just get around to exploring the burning question:

With everything sucking this much, how long can the Kool-Aid last?

Posted in Business Innovation, Innovation, Life Itself, Social Media Tools on April 24th, 2008permalink

Intense Debate, try misspelling your name.

Okay, so I got up this morning after a glorious extra hour of sleep, and there in my Eudora inbox is a note from Josh Morgan, co-founder of Intense Debate.

Intense Debate is another blog comment thingy, similar to DISQUS. Josh had seen my post about DISQUS last night, and wanted me to know about his product.

So, I checked it out. And I decided to install it. And now it’s installed.

Leave me a comment!

I’ll be discussing DISQUS and Intense Debate in an audio comment on tomorrow’s episode of For Immediate Release (if Shel and Neville decide to include it.)

But first an open message to Josh and his team:

Dear Josh and Team,

Hey, it must have been easy to monitor DISQUS on the blogosphere. Not many false positives among the Google Alerts. But “Intense Debate”? Good luck monitoring that.

Best to you all,

Max

Posted in Blogs & Podcasts, Communications, Innovation, Social Media, Social Media Tools on November 4th, 2007permalink

Politics Lobbies Business: Loni Hancock’s Green Passion

Looks like I’ve got the scoop: this is the first publication of this press release:
———————————————–
POLITICIAN LOBBIES BUSINESS ON BEHALF OF THE EARTH
How Loni Hancock’s Green Passion May Influence California Small Business Strategy

Richmond, California – October 1, 2007. California Assembly Member Loni Hancock’s choice for Small Business of the Year in Legislative District 14 has been invited to help the California Small Business Roundtable (SBR) formulate strategy. Excellent Packaging & Supply, a producer and distributor of earth-friendly food packaging, was selected by Assembly Member Hancock for its green credentials, and now has received the call from SBR on the basis of its dynamic, proactive management. Yet, if not for some coaxing by Hancock, none of it would have happened.

Excellent Packaging, represented by co-owners Steve Levine and Allen King, is one of five small companies invited by SBR to its yearly retreat, which will be held on October 7 and 8 in Half Moon Bay, on the San Francisco peninsula. The five firms were selected from the seventy-five small businesses honored by their local Assembly Members at this year’s annual Small Business Day in Sacramento.

The relationship between the company and the legislator started slowly. King, the firm’s president, recalls that when Hancock’s office first called and asked Excellent Packaging to be part of a Town Hall meeting on the environment in Berkeley, he declined. But Hancock wouldn’t accept that answer, and the invitation was repeated. Here’s how Hancock explains why she pressed the issue: “With over 40% growth in the past two years, and no signs of slowing down, EPS has demonstrated that it is possible to be a successful small business while at the same time doing its part to contribute to the sustainability of the planet.”

The environment is no new concern on Hancock’s part. Her web site proudly announces that hers was the first Assembly District Office in California to be certified as a green business. She chairs the Assembly Committee on Natural Resources, and does all she can to be a green influence well beyond the legislative sphere. For example, she actively collaborates with the Green Chamber of Commerce to educate businesses in how to become green-certified. “So our asking Excellent Packaging a second time was consistent with everything Assemblywoman Hancock does,” said an aide in Hancock’s office.

“When she asked us again,” says King, “I realized she was right.” At first, he explains, he’d thought that EPS had little to contribute. “But then it hit me that since we care about making a real difference, we have a duty to raise our profile a little, and let others see how a green business can succeed.” EPS participated in the Berkeley event, which Hancock considered a success. She went on to name Excellent Packaging the Small Business of the Year for her district.

When King received the award at Small Business Day in May, his brief acceptance message made a strong impression on leaders of the Small Business Roundtable. “We are looking for talented new blood,” says Betty Jo Toccoli, Chair of the Roundtable, “and Allen impressed several of us as a dynamic, proactive thinker.” From that impression came the invitation the Roundtable extended to King and Levine.

The Small Business Roundtable was created to develop strategy for the advocacy program of the California Small Business Association, which represents over 203,000 small business owners statewide. The company has a voice as far away as Washington, through its delegates to the White House Conference on Small Business, as well as, of course, a strong presence in Sacramento. So if, through the presence of King and Levine at the SBR retreat, the Small Business Association’s lobbying has a bit more green to it next year than in the past, Loni Hancock will know that the influence began in her office and is simply coming full circle.

Posted in Business Development, Innovation, Persuasion and Influence, Politics on October 2nd, 2007permalink

Kathy Sierra Day 3: Getting Seth Godin

If there’s something annoying about Seth Godin, it’s that he’s so truthful. Even when he wears that nose.

But before I go on to discuss Seth, let’s get our bearings.

Kathy Sierra Week

It’s Kathy Sierra Week here at the Alpha Mind Blog. The idea is that, while Kathy isn’t blogging (a situation I hope is temporary), the rest of us can express our appreciation for what she’s done for us so far. I’ve identified a number of ways Kathy’s Blog has improved my thinking, my blogging, even my attitude, and I’m writing a post a day about it. Today’s post is about Seth.

Can Everybody Rule?

How many people can be the best in the world? Sounds kinda silly, but the answer is not “one, dummy.” And this fact is at the heart of what Kathy helped me understand about Seth.

I don’t want to overdramatize. I don’t want to let on that Kathy turned me into a Seth Godin fan (I already was), or even caused a very radical shift in my attitude toward Seth. But while the shift wasn’t radical, it was important.

To begin with, my problem with Seth happens to be pretty well laid out in this exchange between Seth and me here on TAM. (An exchange in which I was perhaps a bit snarkier than I wanted to be.)

For the point I’ll be making today, the key words in my reply to Seth’s comment are:

Life’s choices do not consist only of supremacy and mediocrity. The distance between good and best is greater than that between mediocre and good, and yet good is good.

What Seth’s Been Up To

What was I responding to? For those of you who aren’t Godin fans, you’ll need to follow the link from my above-quoted post to the one of Seth’s that I was writing about. And if you still don’t get it, you need to read more of the recent stuff on Seth’s blog. But in case you haven’t time, I’ll just give a quick summary of Seth’s latest currents of thought.

In a nutshell, what Seth is telling us these days is that none of us should settle for anything less than being the best in the world. No lesser goal is worthy. And we should drop anything we’re doing that keeps us from pursuing the one righteous goal. This is the thrust of his forthcoming book, The Dip.

My reaction to this idea, when I first heard it… well, I put it most strongly on Lucy Kellaway’s forum at the Financial Times:

….honestly, I’ve begun to think that the most brilliant people in the blogosphere positively enjoy having the rest of us think that if we’re not equally clever, we’ve no reason to live.

This was still pretty much how I felt when I started my systematic reading of “Creating Passionate Users” a couple of weeks back.

Not Everybody Can Rule, But Kathy Says Let Them Anyway

And there, as I read, was Kathy Sierra telling designers of everything and anything, “Help Your Users Rule!” And she told them this over and over. It became one of her most important mantras (although she never put it in just the words I used. In fact she put it in about a hundred slightly different ways.)

And on my umpteenth reading of this mantra, the thought hit me:

How many users can really rule?

How many users of how many software applications can rule?

How many producers of how many software applications can rule by doing what Kathy suggests?

How many producers of how many other kinds of products can rule?

How many kinds of products are there? Not to mention services? Not to mention roles we can all play that aren’t defined by “product” or “service”?

And finally it all came together for me. Seth isn’t an elitist for whom only a very very few are worthy to survive. Because Seth knows (and I’d seen it all through his other writings even if I hadn’t grasped it) that…

There are a gazillion things, a gazillion truly different and differentiated thing, a gazillion things of genuine value, to be the best in the world at.

And that has made all the difference.

If you tried to create a contest to determine the greatest software developer in the world, where would you start? If you got five undoubtedly great developers into a room and asked them to design the contest, betcha they could talk for days and never agree on a set of criteria. Betcha before too long they’d come out and ask, “What kind of developer?”

Because what makes a great game coder won’t make the best coder of real-time satellite controls. And those two things are a lot closer together than other pairs I could name.

For every category of software on Tucows, there’s an opportunity to be best in the world. That’s a lot of categories. And there are subcategories galore inside those.

Seth’s many riffs on being remarkable set this up perfectly. Because when you set out to be remarkable, you’re creating a whole new category to be the best at. And there are nearly limitless possible ways of being remarkable and creating the category that won’t be categorized.

Why I Had a Problem

In All Marketers Are Liars, Seth makes a lot of us squirm by how he talks about lies and truth. But, on a close reading, it sure isn’t because Seth is lying. Quite the contrary.

He makes me squirm by saying, in essence, that one and the same story is a truth and is a lie, and doing this so many times in the book that my head spins and I get a little dizzy.

The awful thing is that he’s telling the truth.

If it gets confusing, it’s because, in reality, our human capacities for discerning truth are lousy. What we’re good at discerning are consistency and authenticity, which is why Seth winds up saying that we need to aim for those while telling good stories.

It’s that same truthfulness about the whole new world we’re living in that made me take a ten-foot pole to Godin’s latest riffs.

I think I’m a little more sensitive than most to just how confusing the post-internet world is. So I’m not always inclined to focus on its brighter facets. Seth is inclined to view both sides, and to speak strongly about both. His focus on permission marketing addresses head-on one of the dark sides of the loud new world. His focus on being remarkable, and his new focus on being the best, address one of the bright sides.

That bright facet is that today’s environment offers opportunity for self-expression like none before. It offers to millions the chance to say and live the truth, “The thing that I am matters, and the thing I choose to do matters, and I will be the best at it!”

Coda: You Can Move In With Seth

Three days into KS Week, I’m noticing that not many of the things I’m appreciating Kathy for are very direct applications of what she’s taught. Rather, they’re mostly wonderful things that happen inside my head while I’m reading CPU, that result from my mind wandering several steps away from what she’s saying. She’s my starting point.

Better, maybe, to say she’s a catalyst. I love what Kathy teaches, but I also like Kathy simply because I’m smarter, cleverer, more creative, when I’m in her virtual presence.

The same is true for Seth. One reason it took Kathy to get me to grapple with an aspect of Seth’s thought is that I don’t read him only for his ideas, but for his thinking process, which serves to start fires in my brain. I’ve only seen him in person once, but it happened then, too.

Having said that, have I interested anyone in this offer from Seth? Not tempting enough for me to leave the coast I love (the left), but a pretty wonderful idea. Move in with Seth Godin and watch the creative sparks fly.

Posted in Case Studies, Innovation, Kathy Sierra, Seth Godin on April 18th, 2007permalink

Godin: When “Don’t Worry Be Crappy” Doesn’t Cut It

I love this latest salvo in Seth’s neverending campaign against mediocrity. Seth might be ignoring the lawsuit, by the author, that might ensue on a publisher’s issuing a book with a blank cover. But his idea is spot on…

…in certain situations.

But hey, what about “Don’t Worry, Be Crappy”? (It was a chapter title in Guy Kawasaki’s Rules for Revolutionaries.) If crappy is okay, isn’t mediocre even more okay?

No, it’s not.

Rule number 1 about rules is that you have to know when they apply. “Don’t worry be crappy” applies when the following are true:

  • A product is upgradeable, i.e. the crappiness can be worked out in new releases for which users won’t have to wait too long.
  • The product has functionality whose value outweighs whatever crappiness exists in the initial execution.
  • The crappiness is not such that it will insult the user outright.
  • (optional but very helpful) The product has such hooks that the user will love it even if it’s ugly, or will be compelled to keep using it (like Microsoft Office) even if they can’t love it.

In the case of a book, yes, there can be subsequent editions, but there’s a danger in making the cover of a second edition radically different from that of the first. A book may or may not have functionality of the kind that will override a mediocre cover—it depends on the book. It’s hard to insult a book reader through mediocrity. Mediocrity is seldom outlandish enough to truly insult anyone. Usually a cover bad enough to be insulting is one that somebody in the publishing process thought was a work of genius. (Here’s one of my favorite examples. Just here, in case you wondered, is the distinction between crappy and mediocre. This is far too ghastly to be mediocre—somebody had to have thought it was art.) And finally, books seldom have hooks of the kind software has.

All in all, then, a book is not a good candidate for “Don’t Worry, Be Crappy.” This also means a book is not a good candidate for sending out with a blank cover.

Still, I’m with Seth on the general concept. If management insists and consistently acts upon the conviction that mediocrity is failure, and refuses to let it go out the door dressed as something else, mediocrity will vanish.

Posted in Business Development, Innovation on April 5th, 2007permalink